Category: Business school case study

1990s/Business school case study/Dementia/Father-Son/Plan B

HOW TO DEAL WITH A PARENT OR BOSS SUFFERING FROM DEMENTIA

7 Comments

Dementia is a dreary affair or topic in life, much less a blog.

My readers will appreciate that I have tried to dress it up by adding all kind of stories about nostalgic New York, travelogues on Kansas, Japan, the Bahamas, and Lithuania, multiple marriages, the America’s Cup, and business school write-ups of niche industries.

Kudzu-eating goats even pitched in to help me out on my last entry, THE FINEST ESCAPE, PART 2.

But dementia remains the overriding issue that I have tried to address in my writings; and I have sought to do so as humanely as possible. It afflicted my Father, after all. I make a point out of capitalizing the words “Father” and “Dad” out of respect for him personally, for the role he played in my life, and for the enormous personal success he achieved in life, surmounting so many challenges.

Few, very few people ever scale the heights my Father did.

Yet my Dad succumbed to a crippling illness over the course of many years.  At the outset, I reiterate that I had neither special expertise nor basic knowledge of this affliction or of elder-care issues in general. Truthfully, I learned the hard way by surviving a family business, albeit with my insanity intact.

My ‘normal’ was my Dad’s successful international company, the standard by which I judged the world and work environments around me.

Read More “HOW TO DEAL WITH A PARENT OR BOSS SUFFERING FROM DEMENTIA”

1990s/Business school case study/Dementia/Family Business/Father-Son/Investment Schemes/Plan B

THE FINEST ESCAPE, PART 2

3 Comments

I guess solutions to problems make themselves known in the strangest and the most unexpected of circumstances. Like flying mouses.

Take my Dad, for example (or Please!). He had made his greatest escape from his under-privileged origins as a Merchant Marine.  Sailor that he was, though, he was not able to elude the imprisonment of old age infirmities. In later life, as my prison warden, I, too, was obligated to escape. I had no choice in the matter but to throw the chair through the office window and climb out.

To put it simply, he was killing me!

Lebertech-Your-Killing-Me.jpg

The PANOPLY OF SWAGGER series charted both my Dad’s incremental decline and my concomitant exits from Olcott International.  In the initial installment, I recounted how Dad started neglecting his beautiful business in the slightest of ways. By shorting one of his top salesmen of his commission. Maybe it was a one-off? Ultimately, it wasn’t. The same thing happened with others, like Bob Gerhardt, in the harshest of ways.

In the second, I regaled my readers with the beginnings of a horned parade of spurious investment ideas beating a path to my Dad’s doorstep. It all started innocuously enough. A table game with Huntington Hartford. Oil drilling in Kansas. But it didn’t stop there. It accelerated whereby Dad got churned for a million by a stockbroker. He had the good sense to sue for his money back. But when he prevailed in court, he turned around and reinvested with the very same advisor!

Tail chasing eats up valuable time.

In the third part, I tried in vain to get my Dad’s eye back on the eight ball.  Instead, I was reduced to pleading in his kangaroo court, where the appellate judge was either the cleaning lady or my drug-addicted colleague. By hook or by crook, I did everything I could to draw his attention to where it should have been.

But it was no use.  Ever have days like that?

Read More “THE FINEST ESCAPE, PART 2”

1960s/Business school case study/Family Business/Foreign Adventure/History of Patent Annuities/Horatio Alger

THE NEW BUSINESS OF PATENT ANNUITIES

2 Comments

Above: Lincoln’s Inn as seen from Lincoln’s Inn Fields, London.

Up for today is my Harvard Business School (“the charm school on the Charles”) case study about the industry my Dad created — international patent renewals!

As the 1960s progressed, Dad’s new business quickly subsumed his “normal” patent practice. He did keep working for some select inventors who intrigued him but spent most of his time promoting his new renewal business as a modern, computerized clerical operation.

Corporate patent owners were delighted and sought him out.  On the other hand, foreign patent law firms worldwide were scandalized! The renewal work for them was heretofore easy money; it was a simple annual reminder operation that brought in huge fees for little work. They accused Dad of skimming the cream off their businesses. Many fought back, in some cases by petitioning their local patent offices NOT to accept such payment schedules sent in from foreign offices in New York. However, some savvy patent law offices quietly became clients, preferring to take advantage of the lower fees and passing them along to their clients to curry favor.

Read More “THE NEW BUSINESS OF PATENT ANNUITIES”

1990s/Business school case study/Family Business/Father-Son

THE CALL (AKA FLYING MOUSE STORY)

4 Comments

So, when my cell phone lit up, with an unknown Caller ID number, I knew it had to be in response to my ad in The New York Times as tech talent available for contract work. “Your hands on the keyboard.”

Who was it?

Boutros Boutros Ghali (Secretary General of the United Nations at the time)? No, it wasn’t. No, it wasn’t.

Edward Olcott calling collect for Bernard Olcott? Not that time.

My Dad? He would call me every once in a while when he had need of me.

How about Harvey Burgermeister? You didn’t think of that name, did ya?

Harv was a pudgy postal worker in Queens, NY – and he will go down in history as my very first customer. In that first phone call, he explained that he wanted to buy a personal computer for his home. Would I be able to help him select the right PC and then train him to get him started with e-mail and internet? Of course, the answer was yes!

Read More “THE CALL (AKA FLYING MOUSE STORY)”

1980s/Business school case study/Family Business/Foreign Adventure/Investment Schemes

PANOPLY OF SWAGGER, PART 1

3 Comments

A big task just fell on my desk, which will take up all of my spare time for the next few weeks.  So it’s back to the repeats.  My next story, THE CALL, is in my head, I just need to find the time to write it.  in the meantime, I will rerun THE PANOPLY OF SWAGGER stories as a sequential series. They are important to The Bernard Olcott Story.

Pictured above, beautiful Stockholm.

Last week in my post “OF GIANTS AND DWARFS” I took you, the dear reader, back to 1966 to meet Lenny the check-forger.  But Lenny turned out to be a mere piker.  Compare him to Herby Fischer¹ – the stockbroker from American Express who churned Dad for over a million in the late 1980s.  Now that guy had a plunger.  A big one.

Strange thing was, after Dad took him to court and won, inexplicably, seeking no one’s advice but his own, Dad reinvested with Herby!  Everyone can get taken once.  But to go back to the same guy afterwards?

But Herby was ultimately not the biggest plunderer.  More about him later.

Neither gentleman made it to the letterhead of Olcott International, my employer as of 1983.  Based on the amount of cash they carried away, however, they should have — at least as cost centers.

Steven Sites¹, however, did make the letterhead.  He was on the famed pantheon of “Associates” thereon.  That meant he was a BIG, the real deal.

Soon after I started my first job, I mean, not simply a first job but one at the family business with Bernard Olcott as CEO, efficiency expert, attorney at law, certified engineer in three states, computer consultant, construction foreman, automotive engine and air conditioner mastermind, ladies’ man, and unfortunately, easy mark, a pudgy man waddled over to my desk on the lower level.  He extended his hand.  “I’m Stevie Sites,” he said.  I recognized the name immediately and stood up.  A giant had graced my stoop!

I told him that I recognized his name from the letterhead and asked him about his accounts.  I had no idea what he was about to tell me.

Read More “PANOPLY OF SWAGGER, PART 1”

1990s/Business school case study/Dementia/Family/Family Business/Father-Son/Plan B

MESSAGES FROM THE UNIVERSE

5 Comments

Life goes on. Several months later, on May 18th, 1995, I was in my Ford Escort wagon with Peter Fennel, Chief Patent Counsel of Robinson Proprietary Limited, a new potential client based in Sydney, Australia. He was one of the many leads I had developed from the annual International Trade Mark Association (“INTA”) meeting held every Spring.

Robinson had a medium-sized portfolio of patents to renew in some 35 countries every year. We had sprung up a conversation during the INTA meeting a few weeks earlier and, as it turned out, he was actively looking for an outside service such as Olcott International to outsource his renewal hassles. A couple of e-mails back and forth made clear that he was soon be in New York; he asked “would my Dad and I be available for a meeting?”

Of course! I invited him across the Hudson River for a meeting and then lunch. Peter even brought us a copy of his patent inventory which allowed us to provide a precise quote for all Robinson renewals starting the next year, in 1996.

Dad was his usual uneven self, asking many questions that struck me as needless. Much time was spent on revising the quote simply because, as I surmised, I was the one who had prepared it (which meant it had to be suspect in his eyes). The changes provided zero value added, from our point of view as well as Peter’s.

Read More “MESSAGES FROM THE UNIVERSE”

1990s/Business school case study/Dementia/Family/Family Business/Father-Son/History of Patent Annuities

PAIR OF DEUCES, PART 4

3 Comments

Nine months after the botched installations at Mark Chapman’s Trade Mark Office and Molecules R Us, Inc., it was a chilly late February morning in 1995. I was sitting at my desk on the second floor back at the Weehawken office. During this period, I was responsible for marketing with no, as in zero, authority to actually get much done.

Suddenly, I had developed a new-found interest in curing our software defects large and small.

Behind me, Steve was tapping away on his keyboard, probably writing code for the Olcott Intellectual Property Management Software (“OIPMS”). Peggy was around the corner, attending to some marketing follow-up. Yoshi was downstairs in the Computer Center, which was a large room featuring several PCs, a mini-computer, various computer parts like mother boards, dead mice, shells, and, bizarrely, in one corner, a portion of Palisades’ basalt protruding through the cement slab floor.

With no warning, Dad rolled into the room and announced, loudly, “Steven!” This was his way of saying that he wanted to meet and review OIMPS. Occasionally, this included major design changes. Which presented, at times, some very tough engineering challenges.

These review sessions were typically dreadful and sorry affairs. Frequently, they started by Dad walking in and offering “on-the-spot guidance” only to end by shouting insults to the computer department staff for errors mostly (but not always) provoked by him.

Read More “PAIR OF DEUCES, PART 4”

1990s/Business school case study/Family/Family Business/Father-Son

CRASHES NEXT TO ROOM 31

3 Comments

Today, on tap for you is a repeat, my number one post from last year.  Please do continue to look under those motel mattresses, if you are a road warrior.

Crashes were not always relegated to software programs. Sometimes I experienced other kinds.  And they often happened close to the office.  Or next to scary places nearby.

In late spring 1994, Dad and I made a marketing call to a potential client without Bob. It was a major telecom company based in northern New Jersey, about an hour’s drive from Weehawken. The prospect was already running one of our competitor’s patent management systems, and wasn’t looking for a change. Rather, this was going to be a straight-up discussion about annuity payment services, right down Dad’s alley.

After some preparation, we plunked down inside my Dad’s lobotomized Mercedes Benz and traced our way to the company via the Garden State’s ribbon of expressways as guided by a crusty folded highway map.  As mentioned in my post “HIS NAME WAS BOB GERHARDT,” Dad had a method of increasing gasoline efficiency in automobile engines. It involved disabling multiple cylinders within the engine based on the simple premise that each cylinder is a source of fuel consumption and combustion. If you can shut them off, you will consume less fuel.

What could be simpler?

Read More “CRASHES NEXT TO ROOM 31”

1960s/Business school case study/Family Business/Father-Son/Real wife

LIKE FATHER, LIKE SON

2 Comments

Around 5 PM on an early summer’s day in the mid-1960s, Dad finished up his workday in his small suite in the Pan Am Building, towering above 42nd Street in mid-town Manhattan.  I stared at him. It was the end of the day, and Lenny, Dad’s Pall Mall chain-smoking secretary, was long out the door.

I was hungry and ready for my supper. But, typically, Dad had just one more thing to do before Miller time (for him, not me). It was always a letter that had to be mailed, a thick fat one. Stuffed full of papers, the envelope sat on Lenny’s desk, already addressed to a foreign patent office. The zip code was an indecipherable jumble of numbers and letters. Festooned with large denomination stamps, the likes of which I had never seen before, this package of computer print-outs and a foreign currency bank draft was destined for the post office. And then some foreign patent office out in the big, wide world beyond!

Read More “LIKE FATHER, LIKE SON”

1960s/Business school case study/Family Business/Father-Son/History of Patent Annuities/Nostalgic New York

THE BIGGER IDEA (AND ME AS WINGBOY)

5 Comments

Everyone has a shining moment. My Dad’s bears repeating. He really slayed it!

So Dad got the idea for a fantastic business related to patent filings and infringements, kind of an amalgam between legal and IT but not a legal practice, strictly speaking. As I am able to remember it, he had become friendly with Ed Greer, who was head patent counsel for the Union Carbide Corporation. Union Carbide was one of the biggest chemical corporations of the day and was headquartered in their own magnificent skyscraper two blocks up Park Avenue from the Pan Am Building.

It was a probably a simple matter for Dad to put it together that large corporate patent owners could benefit from some form of computer calendaring.
Keep in mind that a large company like Union Carbide owned a large portfolio of patents. They would initially file patent applications in the home country, USA for Union Carbide. And as they were a large multinational corporation selling their wares everywhere, once the patent applications were accepted here at home, they would then engage in an international filing program elsewhere, typically the largest 15 countries in Western Europe and then Canada, Japan, Australia, New Zealand, and maybe Brazil and South Africa to boot.

Read More “THE BIGGER IDEA (AND ME AS WINGBOY)”